FAQ: DWISS M2 Automatic Swiss Watch with Innovative Time Reading

Check out the project updates on Kickstarter

All models are limited edition? How we can choose our model?

Limited to 199 pieces per model.

After we finish the campaign, we will send a survey asking your preferred model/colours. We will use the first-come, first-served criterion, so the first to back will be the first to choose.

How about a leather strap?

We are working on it. It will be available online before the shipment of the goods, but still under development for the moment.

What is a TOP grade movement?

All DWISS watches uses ELABORE movement, this is a high level movement from ETA a Swiss movement manufacture. Some Backers request to have an even higher movement, that is called the TOP grade. This movement is more precise than the ELABORE movements. And it's available as a add-on.

I cannot see the pictures of the models on BackerKit, can you send us the pictures with their abbreviations?

You can have all models availables with their abbreviations in this link: https://www.dropbox.com/sh/y4if97c6yspegwp/AAAvh1qBHwyPduLJFdeZBzw6a?dl=0

Shipping Updates

Current Estimated Shipping Date: December 2016

Last Updated At: 08/31/16
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://dwiss.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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